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avatar for Kelechi Mbah

Kelechi Mbah

SERVICE DESK LTD
Business Strategy Lead
kelechi.mbah@gmail.com
PROFILE

Kelechi Mbah is a Business Development Strategist with over a decade of working experience in the Telecoms, Media, Consulting and Technology industry.
She has a background degree in Biomedical Sciences with a specialization in Clinical Chemistry and a post graduate diploma in Customer Service Management. She holds certifications in HSE competence levels 2 and 3 from the Institute of Safety Professionals of Nigeria. A BET 5 Scholar of the Diamond bank sponsored programme and a Women X scholar of the World Bank sponsored Certified Entrepreneurship Management programme both at the Enterprise Development Center of the Pan Atlantic University, a trained Project Manager, a Manager of Quality and Organizational Excellence, a Global certified e-business professional from the EC Council with Business and Entrepreneurship education at the Northwestern University Evanston Illinois and a Post Graduate Executive Education in Accelerating Sales Performance from the Kellogg School of Management Evanston Illinois
She is a fellow of the Institute of Brand Managers in Nigeria and a professional Member of the Project Management Institute and the American Society of Quality
An awardee of the Federal Government of Nigeria grant for viable/ innovative businesses (the Youwin Project).A First Place Winner of the eNNOVATENAIJA challenge, a crowd sourced contest organized by the Nigeria Interbank Settlement Systems (NIBBS) in conjunction with the Central Bank of Nigeria on how to make the “Cashless policy more effective in our communities”. She is an awardee of the US consulate department of educational affairs on her Techwomen-go-entrepreneurial project.
She is a certified Mediator of the Lagos Multi-door courthouse where she has earned a high settlement rate at resolving contract related conflicts and a certified graduate of the Copyright law programme of the Harvard University in conjunction with the Nigerian Institute of Advanced Legal studies
Kelechi is the Founder of Service Desk Ltd, a Sales Outsourcing Company ; Co-founder of Mr. Grocer-an Online Grocery company that also delivers groceries to expatriate(Indian/Chinese) communities. A social entrepreneur with four launched projects to her credit; the Career Lane Initiative aimed at solving unemployment issues in Nigeria; The Business Leaders Forum-a breakfast networking platform for budding entrepreneurs, Techwomen-go-entrepreneurial; an initiative that inspires female coders and developers to start off innovative businesses and the Leading Lady Network forum-a mentoring platform for women who aspire to lead.
Kelechi is an apt communicator, facilitator and a personal development coach