Social Media Week Lagos

Social media has changed the rules of engagement. We now have online travel agencies, hotel booking companies, and several players that never used to be a part of the mix. This session will explore the new players, the new rules and disruption, as it pertains to social media, customer experience, and businesses.




Connecting The Dots: Hospitality, Social Media & The Customer Experience is a meeting point for customers, hotel management and key stakeholders in the hospitality and tourism sector. Panelist will reflect on the changes, the challenges, the gains, and everything in between. Customers will learn how to benefit  from new opportunities while businesses will gain insight on how to better deliver key messages to get better business results and better serve their customers.